Businesses are rapidly adopting AI agents to automate tasks, streamline workflows, and improve efficiency. But most are still using these agents within processes designed for human interactions rather than structuring their operations to be represented by AI agents.
The real shift happening now is B-to-A-to-B, where businesses use AI agents as the primary interface for…
Many enterprise leaders are asking, “How do I integrate AI into my business?” but this question is actually not helpful for developing an AI strategy. Instead of starting with how to integrate AI, we should be asking, “How do I overcome my business challenges and enhance performance?”
When building an AI strategy, it’s easy to get caught up in the technology itself or to focus narrowly on a single business area like customer care. But seasoned CIOs — veterans of multiple digital transformations — know that a truly comprehensive AI strategy must navigate at least three cascading challenges.
