Many enterprise leaders are asking, “How do I integrate AI into my business?” but this question is actually not helpful for developing an AI strategy. Instead of starting with how to integrate AI, we should be asking, “How do I overcome my business challenges and enhance performance?”
Many businesses see AI agents as tools to automate existing processes, but this approach limits their potential. It’s like strapping a jet engine onto a horse-drawn carriage. The carriage moves faster, but it is still following the same old path. The real value of AI agents isn’t in making outdated systems more efficient, but in…
When building an AI strategy, it’s easy to get caught up in the technology itself or to focus narrowly on a single business area like customer care. But seasoned CIOs — veterans of multiple digital transformations — know that a truly comprehensive AI strategy must navigate at least three cascading challenges.
